General Account Information
Potential Interest Rate Changes
As a responsible lender Amber are preparing our customers for any potential future interest rate rises
As an example based on an average interest only mortgage with a balance of £135,000, and a general interest rate of 4.2%, if rates increase by 1% then the monthly payments will go up by approximately £113.00. Rates may however, increase by much more than this over time.
If you foresee any difficulties in making your mortgage payments, you can contact Amber on 0345 602 0750. Alternatively select the 'Payment Difficulties' options below to see what assistance is available.
Payment Protection Insurance for Mortgages - (M)PPI
(M)PPI was designed to protect you against the loss of income by helping you meet your mortgage payments should you become unable to work because of an accident, illness or unemployment.
Our regulator the Financial Conduct Authority (FCA) set a deadline of 29th August 2019 in order to make a complaint about (M)PPI.
If you complained to us before the 29 August 2019 we will aim to issue you with a final response letter within 8 weeks, keeping you updated with our progress throughout.
If we are unable to provide you with a final response within 8 weeks we will continue to keep you updated with our progress, however at this point you do have the option to refer the matter to the Financial Ombudsman Service in line with our internal complaints procedure.
14 November 2019
Call us on 0345 602 0750*
Fax us on 0345 602 0738
Our lines are open:
Monday - Friday
9:00 - 17:00 Customer Contact Centre
8:30 - 20:00 Credit Management Department
9:00 - 13:00 Credit Management option only.